logo BDSP

Base documentaire

  1. Health care quality : Incorporating consumer perspectives.

    Article - En anglais

    The goal of this article is to address, from the perspective of users of the health care system (consumers), the following questions :

    • What are the most important health care quality gaps and/or challenges ;

    • what major changes should we anticipate in this area in the near future ;

    • and what should be the role of federal and state agencies, accreditation organizations, and philanthropic foundations in addressing these challenges ?

    We discuss the needs, challenges, and potential action steps for increasing the prominence of the user's perspective in 3 areas :

    • (1) the conceptualization and definition of quality ;

    • (2) the measurement of quality ;

    • and (3) routine quality assessment and improvement.

    The article concludes by making recommendations about the role that different agencies and organizations can and should play in meeting these challenges.

    Mots-clés Pascal : Soin, Santé, Qualité service, Définition, Mesure, Evaluation, Homme

    Mots-clés Pascal anglais : Care, Health, Service quality, Definition, Measurement, Evaluation, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0032602

    Code Inist : 002B30A05. Création : 17/04/1998.