logo BDSP

Base documentaire


Fermeture du portail BDSP le 1er juillet 2019. En savoir plus...

  1. Undercover careseekers : Simulated clients in the study of health provider behavior in developing countries.

    Article - En anglais

    The simulated client method (SCM) has been used for over 20 years to study health care provider behavior in a first-hand way while minimizing observation bias.

    In developing countries, it has proven useful in the study of physicians, drug retailers, and family planning services.

    In SCM, research assistants with fictitious case scenarios (or with stable conditions or a genuine interest in the services) visit providers and request their assistance.

    Providers are not aware that these clients are involved in research.

    Simulated clients later report on the events of their visit and these data are analyzed.

    This paper reviews 23 developing country studies of physician, drug retail, and family planning services in order to draw conclusions about (1) the advantages and limitations of the method ; (2) considerations for design and implementation of a simulated client study ; (3) validity and reliability ; and (4) ethical concerns.

    Examples are also drawn from industrialized countries, related methodologies, and non-health fields to illustrate the issues surrounding SCM.

    Based on this review, we conclude that the information gathered through the use of simulated clients is unique and valuable for managers, intervention planners and evaluators, social scientist, regulators, and others. (...)

    Mots-clés Pascal : Personnel sanitaire, Pratique professionnelle, Service santé, Epidémiologie, Evaluation, Méthodologie, Homme, Pays industrialisé, Revue bibliographique

    Mots-clés Pascal anglais : Health staff, Professional practice, Health service, Epidemiology, Evaluation, Methodology, Human, Industrialized country, Bibliographic review

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 97-0523069

    Code Inist : 002B30A01A1. Création : 13/02/1998.



Fermeture du portail BDSP le 1er juillet 2019

Nous avons le regret de vous informer de la fermeture du portail BDSP le 1er juillet 2019. Du 1er janvier au 30 juin 2019, le site et ses services resteront accessibles mais ne seront plus alimentés, ni mis à jour. En savoir plus...