This paper provides a suggested outline for developing a risk communication organizational plan that could be used by a variety of federal, state, or private agencies.
Drawing on various techniques presented in the literature and on the authors'insights, suggestions are provided as to how to formulate and convey risk messages.
First, the paper provides a few risk communication fundamentals including definitions, the goal of informing vs. influencing, the importance of public participation in risk management, building trust and credibility, the consideration of outrage, and the importance of oral and visual communications.
Second, a stepwise approach synthesized by the authors is presented that can be applied in developing a risk communication program.
The approach is a 13-step method based on the premise that the risk communication program should be dynamic, flexible, and involve interaction with the public at every possible step.
Mots-clés Pascal : Documentation, Information scientifique technique, Facteur risque, Irradiation, Exposition, Homme, Effet biologique, Radioprotection, Communication masse, Conception
Mots-clés Pascal anglais : Documentation, Scientific technical information, Risk factor, Irradiation, Exposure, Human, Biological effect, Radioprotection, Mass communication, Design
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0471783
Code Inist : 002B30A03A. Création : 03/02/1998.