To determine whether physician gender and patient gender influence the process of communication and parent and child satisfaction during pediatric office visits.
Content analysis of videotaped pediatric office visits.
University-based pediatric primary care practice.
Videotaped communication between 212 children, ages 4 to 14 years, parents, and physicians.
Thirty-eight percent were child health supervision visits, and 62% were for the management of minor or chronic illnesses.
An established coding system of physician-patient communication and measures of parent and child satisfaction with medical care.
Female physician visits were 29% longer than those of male physicians (P<. 001).
Compared with male physicians, female physicians engaged in more social exchange (P<. 01), more encouragement and reassurance (P<. 01), more communication during the physical examination (P<. 05), and more information gathering (P<. 01) with children.
Male and female physicians engaged in similar amounts of discussions regarding illness management.
Children were more satisfied with physicians of the same gender (P<. 05), while parents were more satisfied with female physicians (P<. 05).
Children communicate more with female than with male physicians and show preferences for physicians of the same gender. (...)
Mots-clés Pascal : Relation médecin malade, Relation soignant famille, Sexe, Satisfaction, Consultation, Durée, Médecin, Enfant, Homme, Pratique professionnelle
Mots-clés Pascal anglais : Physician patient relation, Health staff family relation, Sex, Satisfaction, Consultation, Duration, Physician, Child, Human, Professional practice
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0358322
Code Inist : 002B30A05. Création : 12/09/1997.