Asking patients what they like : Overlooked attributes of patient satisfaction with primary care.
Ask patients to describe important attributes of their primary health care ; and use the responses to develop a taxonomy for classifying patient satisfaction.
Open-ended questions were administered to patients immediately after a clinic visit.
Primary care clinics at an academically affiliated Veterans Affairs Medical Center in New England.
Two hundred two of 204 randomly selected English-speaking patients who agreed (and were able) to participate.
Clinimetric methods were used to obtain responses to three open-ended questions about what patients liked, disliked, and would like to see changed about their care.
These « raw » descriptions were then combined into pertinent groups and arranged as a taxonomy of patient satisfaction.
The taxonomy was divided into five main axes referring to physician staff, nonphysician staff, attributes of the clinic, related services, and the institution.
The axes contained a total of 34 items related to patient satisfaction.
The items have demonstrable face validity, and are likely to be « transparently » sensible to clinicians and policy makers, but many of the items-such as problems with parking-were not included in either of two existing psychometric instruments used to measure patient satisfaction in the same clinics. (...)
Mots-clés Pascal : Soin santé primaire, Enquête opinion, Randomisation, Satisfaction, Relation médecin malade, Critère taxonomique, Evaluation, Homme, Clinique, Organisation santé
Mots-clés Pascal anglais : Primary health care, Opinion inquiry, Randomization, Satisfaction, Physician patient relation, Taxonomic character, Evaluation, Human, Clinic, Public health organization
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0331137
Code Inist : 002B30A04D. Création : 12/09/1997.