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  1. Asking patients what they like : Overlooked attributes of patient satisfaction with primary care.

    Article - En anglais

    PURPOSE 

    Ask patients to describe important attributes of their primary health care ; and use the responses to develop a taxonomy for classifying patient satisfaction.

    DESIGN 

    Open-ended questions were administered to patients immediately after a clinic visit.

    SETTING 

    Primary care clinics at an academically affiliated Veterans Affairs Medical Center in New England.

    PATIENTS 

    Two hundred two of 204 randomly selected English-speaking patients who agreed (and were able) to participate.

    INTERVENTIONS 

    Clinimetric methods were used to obtain responses to three open-ended questions about what patients liked, disliked, and would like to see changed about their care.

    These « raw » descriptions were then combined into pertinent groups and arranged as a taxonomy of patient satisfaction.

    RESULTS 

    The taxonomy was divided into five main axes referring to physician staff, nonphysician staff, attributes of the clinic, related services, and the institution.

    The axes contained a total of 34 items related to patient satisfaction.

    The items have demonstrable face validity, and are likely to be « transparently » sensible to clinicians and policy makers, but many of the items-such as problems with parking-were not included in either of two existing psychometric instruments used to measure patient satisfaction in the same clinics. (...)

    Mots-clés Pascal : Soin santé primaire, Enquête opinion, Randomisation, Satisfaction, Relation médecin malade, Critère taxonomique, Evaluation, Homme, Clinique, Organisation santé

    Mots-clés Pascal anglais : Primary health care, Opinion inquiry, Randomization, Satisfaction, Physician patient relation, Taxonomic character, Evaluation, Human, Clinic, Public health organization

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 97-0331137

    Code Inist : 002B30A04D. Création : 12/09/1997.