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  1. Postal survey of patients'satisfaction with a general practice out of hours cooperative.

    Article - En anglais

    Objective 

    To assess patients'satisfaction with out of hours care by a general practice cooperative compared with that by a deputising service.

    Design 

    Postal questionnaire survey.

    Setting 

    A general practice cooperative in London and a deputising service operating in an overlapping area.

    Subjects 

    Weighted samples of patients receiving telephone advice, a home visit, or attending a primary care centre after contacting either service in an eight week period.

    Main outcome measures 

    Patients'overall satisfaction and scores for specific aspects of satisfaction.

    Satisfaction with telephone advice or attendance at centre compared with home visit.

    Relation between satisfaction and patient's age, sex, ethnic group, car ownership, preference for consulting own doctor, and expectation of a visit.

    Results 

    The overall response rate was 67% (1555/2312).

    There was little difference in overall satisfaction between patients contacting the cooperative or the deputising service, but patients contacting the latter were less satisfied with the explanation and advice received and the wait for a visit There were significant differences between patients in different age and ethnic groups, with white patients and those aged over 60 years being more satisfied. (...)

    Mots-clés Pascal : Médecin généraliste, Consultation, Cabinet groupe, Cabinet médical, Questionnaire, Poste, Evaluation, Satisfaction, Homme, Malade, Remplaçant

    Mots-clés Pascal anglais : General practitioner, Consultation, Group practice, Doctor office, Questionnaire, Postal service, Evaluation, Satisfaction, Human, Patient

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 97-0326072

    Code Inist : 002B30A05. Création : 12/09/1997.