Patient satisfaction and quality of care.
As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important.
Traditional outcomes have focused on disease and its more serious consequences, disability and death.
Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery.
In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.
Mots-clés Pascal : Système santé, Critère qualité, Historique, Relation médecin malade, Satisfaction, Evaluation, Ministère, Défense nationale, Homme, Organisation santé, Politique sanitaire
Mots-clés Pascal anglais : Health system, Quality criterion, Case history, Physician patient relation, Satisfaction, Evaluation, Ministry, National defence, Human, Public health organization, Health policy
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0276441
Code Inist : 002B30A06A. Création : 15/07/1997.