Nurses in a group of Wolverhampton Hospitals carried out a local research study to identify not only the level of patient satisfaction with pre-assessment clinics (PAC), but also what care nurses delivered in these clinics.
Data were collected using both ethnographic and survey methods.
Patients found the PAC visit valuable :
It reduced stress and provided much needed information about the coming surgery.
The skills nurses used and the tasks carried out were consistent throughout the Trust, and reflected the provision of a high standard of care.
Mots-clés Pascal : Infirmier, Personnel sanitaire, Homme, Milieu hospitalier, Satisfaction, Malade, Qualité, Soin, Evaluation, Préopératoire, Relation soignant soigné, Communication
Mots-clés Pascal anglais : Nurse, Health staff, Human, Hospital environment, Satisfaction, Patient, Quality, Care, Evaluation, Preoperative, Health staff patient relation, Communication
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0254761
Code Inist : 002B30A05. Création : 11/06/1997.