Nurses achieve quality with pre-assessment clinics.

Nurses achieve quality with pre-assessment clinics.

Réf. 140718 Article - En anglais

JOURNAL OF CLINICAL NURSING, vol. 6, n° 2, 1997, pages 147-151, 28 réf., ISSN 0962-1067, GBR

CLINCH (C.A.) ^*

Nurses in a group of Wolverhampton Hospitals carried out a local research study to identify not only the level of patient satisfaction with pre-assessment clinics (PAC), but also what care nurses delivered in these clinics.
Data were collected using both ethnographic and survey methods.
Patients found the PAC visit valuable :
It reduced stress and provided much needed information about the coming surgery.
The skills nurses used and the tasks carried out were consistent throughout the Trust, and reflected the provision of a high standard of care.

Mots-clés BDSP : Infirmier, Laborantin, Homme, Malade, Qualité, Qualité soins, Evaluation, Phase préopératoire, Relation soignant soigné, Communication, Satisfaction

Mots-clés Pascal : Infirmier, Personnel sanitaire, Homme, Milieu hospitalier, Satisfaction, Malade, Qualité, Soin, Evaluation, Préopératoire, Relation soignant soigné, Communication

Mots-clés Pascal anglais : Nurse, Health staff, Human, Hospital environment, Satisfaction, Patient, Quality, Care, Evaluation, Preoperative, Health staff patient relation, Communication

Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique

Cote : 97-0254761
Code Inist : 002B30A05. Création : 11/06/1997.

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