Use of GUM services and information and views held by first time service users in a large UK city : implications for information provision.
The aim of this study was to examine the relationship between information and views held by service users before obtaining help from a genitourinary medicine (GUM) service and the accessibility and use of the service, and to determine potential intervention measures for change.
A structured questionnaire was completed by 292 first-time GUM service users in a large UK city in 1994.
Overall 94 (57.7%) of 163 male service users and 59 (48.4%) of 122 female service users had some information about the service before seeking help, although this difference was not significant.
Only 92 (31.5%) knew the service was open-access.
The main source of information was through general practitioners (GPs), with personal contact as the second most common information source.
Two hundred and fifteen (73.6%) used the service within 2 weeks of needing help and 104 (35.6%) of these felt there was delay, but reporting delay was not associated with having information about the service.
The majority indicated feeling nervous and/or embarrassed about using the service.
Female service users were significantly more likely to feel nervous or embarrassed than male service users (P<0.05).
Service users were significantly more likely to feel nervous when they had no information about the service than if they knew something about the service (P<0.01).
Most service users regarded the service as dealing with sexually transmitted infections (STIs), and most intended to use the service for this reason. (...)
Mots-clés Pascal : Service hospitalier, Hôpital, Epidémiologie, Accessibilité, Soin, Information, Appareil génital pathologie, Accès information, Royaume Uni, Europe, Malade, Homme, Utilisation, Prise conscience, Organisation santé
Mots-clés Pascal anglais : Hospital ward, Hospital, Epidemiology, Accessibility, Care, Information, Genital diseases, Information access, United Kingdom, Europe, Patient, Human, Use, Awareness, Public health organization
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0248718
Code Inist : 002B30A03C. Création : 11/06/1997.