This study examined what elderly clients perceived as being important in contributing to their satisfaction and dissatisfaction with home care.
Nineteen guided interactive interviews were conducted with 10 home care clients using storytelling, scenarios, and a rating of the importance of the dimensions of client satisfaction and dissatisfaction.
A hierarchical thematic analysis revealed that satisfaction with home care was influenced by client characteristics and was composed of clients'expectations, program characteristics, home care workers'attributes, relationships with the workers, and clients'involvement with planning their care.
Dissatisfaction was reported if positive aspects of these dimensions were lacking.
This suggests that satisfaction and dissatisfaction are at opposite ends of multiple continua of dimensions.
Mots-clés Pascal : Satisfaction, Autoperception, Autoévaluation, Soin, A domicile, Qualité, Evaluation, Vieillard, Homme, Entretien, Canada, Amérique du Nord, Amérique, Service santé, Psychométrie
Mots-clés Pascal anglais : Satisfaction, Self perception, Self evaluation, Care, At home, Quality, Evaluation, Elderly, Human, Interview, Canada, North America, America, Health service, Psychometrics
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0133238
Code Inist : 002B30A03B. Création : 21/05/1997.