Traduction en anglais : Fundamentals of quality management in public health services.
Philosophy, objectives and tools of Total Quality Management are applicable in Public Health services as in every other business.
However, they need special adaptation.
In Public Health offices requirements of an effective Total Quality Management are the commitment of the top management, an appropriate structure of the quality management system, customer orientation and quality awareness of the personnel, quality indicators and the existence of procedures for problem recognition, good command of the tools of quality management, and the knowledge of the effectiveness of implemented traditional quality assurance measures.
Certification procedures following the European Quality Award seem to be appropriate for a global evaluation of quality and quality management of a Public Health office.
Mots-clés Pascal : Service santé, Système santé, Contrôle qualité, Qualité totale, Certification, Gestion qualité
Mots-clés Pascal anglais : Health service, Health system, Quality control, Total quality, Certification, Quality management
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0041697
Code Inist : 002B30A01B. Création : 21/05/1997.