Patients'expectations and the role they play in medical care are increasingly considered to be important, but the factors that influence these expectations have not been well studied.
To examine the factors that influence patients'expectations for care in office practice.
Qualitative inquiry nested within a large clinical survey.
Three general internal medicine practices in one mid-sized city in northern California.
688 patients visiting their internists'offices were surveyed (response rate, 86%) ; 88 patients who reported one or more omissions of care on a post-visit questionnaire and were available for a telephone interview 1 to 7 days after the visit were included in the qualitative inquiry.
Proportion of surveyed patients who reported one or more omissions of care, and qualitative analysis of the sources of patients'expectations, as determined from the telephone interviews.
Interviews focused on the sources of expectations and perceptions of omission.
Using an iterative process and working by consensus, investigators developed coding categories on a randomly selected 50% of the transcripts.
The other 50% of the sample was used for validation. (...)
Mots-clés Pascal : Soin, Prévalence, Source, Relation médecin malade, Entretien, Questionnaire, Satisfaction, Besoin utilisateur, Evaluation, Malade, Service hospitalier, Homme, Politique sanitaire, Organisation santé
Mots-clés Pascal anglais : Care, Prevalence, Source, Physician patient relation, Interview, Questionnaire, Satisfaction, User need, Evaluation, Patient, Hospital ward, Human, Health policy, Public health organization
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 97-0017818
Code Inist : 002B30A04D. Création : 21/05/1997.