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  1. Quality function deployment as applied to a health care system.

    Article, Communication - En anglais

    International Conference on Computers and Industrial Engineering. Miami, Florida USA, 1996/03/04.

    Quality Function Deployment (QFD) is used in a health care system to deploy the voices of the customers in understanding their requirements and to include them for continuous improvement of quality in services provided.

    Mots-clés Pascal : Hôpital, Qualité service, Système santé, Demande, Malade, Homme, Brésil, Amérique du Sud, Amérique

    Mots-clés Pascal anglais : Hospital, Service quality, Health system, Demand, Patient, Human, Brazil, South America, America

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 96-0502964

    Code Inist : 002B30A04D. Création : 10/04/1997.