Systems consultation to provider agencies can contribute considerably to the development of a collaborative, family-oriented approach in these agencies.
The possibilities for such an undertaking depend on the establishment of working relationships at two interfaces : between the system consultant and the agency, and between the agency and its client families.
A framework for developing these relationships in three sequential phases is proposed : involvement, collaboration, and empowerment (ICE).
Each phase is characterized by a dominant issue that is processed at the time.
It is possible for relationships to begin at a more advanced phase and to work through two or more phases simultaneously.
However, premature attempts to do so, which often occur in agencies'work with involuntary clients and « difficult to engage » families, generate resistance and lead to an impasse.
The applicability and usefulness of the ICE model is demonstrated by presenting the 6-year development of a family involvement and partnership program in Israel's juvenile correction system.
Mots-clés Pascal : Politique sanitaire, Programme sanitaire, Santé mentale, Israël, Asie, Relation familiale, Interaction sociale, Relation soignant famille, Homme
Mots-clés Pascal anglais : Health policy, Sanitary program, Mental health, Israel, Asia, Familial relation, Social interaction, Health staff family relation, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 96-0462119
Code Inist : 002B18H05A. Création : 10/04/1997.