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  1. Patients'views and opinions towards the introduction of an appointment system at a University Hospital in Saudi Arabia.

    Article - En anglais

    Objective 

    To examine the views and attitudes of a sample of outpatients on the proposed appointment system at the Primary Health Care Clinics (PHCC) of King Khalid University Hospital.

    Setting 

    The Primary Health Care Clinics of the King Khalid University Hospital (KKUH).

    Design 

    A systematic sample of every tenth patient attending the PHCC over a period of three weeks between May and June 1994 was selected.

    The sample members completed questionnaires containing demographic data and information regarding views and opinions of the intended move to an appointment system.

    Subjects 

    Male and female outpatients over 12 years old attending the PHCC of KKUH.

    Results 

    The median waiting time was one hour with a mean of 1.33 hours SD (0.882).

    The waiting time was significantly higher in females than males and significantly different among the occupational groups.

    There was no statistical significant association between dissatisfaction with waiting times and decisions to seek alternative health providers.

    Ninety-six percent of the respondents (267) believed the appointment system would be more valuable than the present « walk-in » system for various reasons discussed in the text.

    Conclusions 

    Patients showed dissatisfaction with the present system of outpatient admission to the clinic.

    However, this dissatisfaction did not influence them to seek other health providers thus indicating their confidence in the quality of care at the PHCC of King Khalid University Hospital. (...)

    Mots-clés Pascal : Hôpital, Opinion Questionnaire, Organisation, Clinique, Soin santé primaire, Ambulatoire, Planning consultation, Arabie Saoudite, Asie

    Mots-clés Pascal anglais : Hospital, Opinion Questionnaire, Organization, Clinic, Primary health care, Ambulatory, Visits planning, Saudi Arabia, Asia

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 96-0400750

    Code Inist : 002B30A01C. Création : 10/04/1997.