Although the government has indicated that a patient perspective should be incorporated within medical audit, there is little evidence that this is happening.
Patients'opinions are still sought on nonclinical rather than clinical aspects of care.
It is argued, however, that patient satisfaction is a valid outcome measure of quality and that patients need to become'equal partners included in the identification of problems and setting of standards (Humphrey and Hughes, 1992).
It is suggested that Critical Incident Technique is a qualitative research technique which could be used to elicit patients'views concerning the quality of their care.
An exploratory pre-pilot study in general practice employing this technique alongside a medical audit of epilepsy care demonstrates its potential.
Respondents identified a number of problem areas, notably a lack of relevant information, which confirm the findings of other research studies into epilepsy care.
Mots-clés Pascal : Enquête, Information, Evaluation, Soin, Epilepsie, Malade, Médecine générale, Royaume Uni
Mots-clés Pascal anglais : Survey, Information, Evaluation, Care, Epilepsy, Patient, Internal medicine, United Kingdom
Notice produite par :
ENSP - Ecole nationale de la santé publique (devenue EHESP)
Cote : 96/05 V
Code Inist : 002B30A03C. Création : 199701.