Traduction en anglais : Holistic and competition-oriented quality management in sociomedical expertise services.
In free competition expert services in Social Medicine must supply their expertise with high quality in a short time and at low cost.
The demands by customers in respect of motivation of the staff and innovative organisation are as important competitive factors as high quality standards for expertise production.
These guiding principles completed by « Kaizen » and « Lean production » are necessary requirements for the further existence of the enterprise in competition.
Quality assurance must be promoted in a process looking to the future in active quality management.
Mots-clés Pascal : Médecine sociale, Expertise médicale, Assurance qualité, Compétition
Mots-clés Pascal anglais : Social medicine, Medical expertise, Quality assurance, Competition
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 96-0262672
Code Inist : 002B30A01B. Création : 199608.