The objective of the present study is to evaluate patient satisfaction with different aspects of the Primary Health Care Centers (PHCC) services and to study certain factors that may contribute to this evaluation.
A cross sectional patient satisfaction and attitude survey.
A self-administered questionnaire was used for one week during September 1992.
In addition to demographic characteristics, it included questions relating to patients views and comments regarding different aspects of the provided services and health personnel.'The study was conducted in 6 randomly selected PHCC in Riyadh City and included 466 randomly selected patients aged 12 and above.
Patients had shown a high rate (90%) of overall satisfaction.
It was more among the older age group, the non-Saudis, the married and the housewives.
Patients'educational level and sex did not have a significant effect on the overall satisfaction.
Ideal physician attributes most liked were sympathy, careful examination, listening to patients'complaints and experiences.
Doctors'communication practice (e.g. explain patient's condition, eye to eye contact) was criticized more frequently than their humaneness.
Aspects of nursing services disliked by patients included language barrier for 39% of the patients, disorganization for 30% and non-cooperation for 27% of the patients.
Features of the health centers disliked most were overcrowding, absence of appointment system...
Mots-clés Pascal : Soin santé primaire, Centre santé, Evaluation, Satisfaction, Malade, Questionnaire, Arabie Saoudite, Asie
Mots-clés Pascal anglais : Primary health care, Health center, Evaluation, Satisfaction, Patient, Questionnaire, Saudi Arabia, Asia
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 96-0212505
Code Inist : 002B30A01B. Création : 199608.