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  1. Are we ready for TQM ? A case study.

    Article - En anglais

    Hospitals around the country are being challenged to implement total quality management (TQM) processes by the Joint Commission on Accreditation of Health Care Organizations (JCAHO) and customers.

    Research and experience in quality management have identified seven key characteristics critical to organizations striving to implement excellent quality processes : influence, responsibility/autonomy, satisfaction, desire to change, common vision/benchmarking, innovativeness, and teamwork.

    Mots-clés Pascal : Article synthèse, Société et institution, Contrôle qualité, Personnel, Hôpital, Ingénierie humaine, Méthode statistique, Gestion totale qualité, Gestion

    Mots-clés Pascal anglais : Quality process, Influence, Responsibility, Autonomy, Satisfaction, Desire to change, Common vision, Benchmarking, Innovativeness, Teamwork, Reviews, Societies and institutions, Quality control, Personnel, Hospitals, Human engineering, Statistical methods, Total quality management, Management

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 96-0180093

    Code Inist : 001D01A06. Création : 199608.