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  1. Assessing patient satisfaction. II : Findings : nursing, the hospital and patients'concerns.

    Article - En anglais

    Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews..

    In this part, the content of interviews will be presented and the analytic domains derived from the research will be described..

    These are'nursing'the hospital'and'patients'concerns'and the categories which make up these domains will be discussed.

    Mots-clés Pascal : Hôpital, Nursing, Satisfaction, Malade, Soin, Infirmier, Homme, Relation soignant soigné, Qualité service, Organisation hospitalière, Royaume Uni, Recherche action, Europe

    Mots-clés Pascal anglais : Hospital, Nursing, Satisfaction, Patient, Care, Nurse, Human, Health staff patient relation, Service quality, Hospital organization, United Kingdom, Europe

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 96-0084563

    Code Inist : 002B30A04D. Création : 199608.