Traduction en anglais : Quality assurance in the hospital.
Present German health legislation requires standardisation of systems and procedures not only for medical departments but for entire clinics as well.
Changes in organisation and treatment possibilities should enable clinic administrations to better manage the quality of the services provided.
This system of quality control and quality management is based on the introduction ofISO 9004, part 2. Medical and non-medical procedures are standardised and streamlined through flow-diagrams, the details of which are summarised in a series of quality handbooks with an emphasis on guidelines and standards.
These handbooks are distributed clinicwide, and although acceptance is not yet determined, objections are probable.
Future analysis will show the effects due to quality management in the clinical setting.
Mots-clés Pascal : Hôpital, Assurance qualité, Qualité service, Recommandation, Allemagne, Norme ISO, Standardisation, Europe
Mots-clés Pascal anglais : Hospital, Quality assurance, Service quality, Recommendation, Germany, ISO standard, Europe
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 95-0543658
Code Inist : 002B30A04D. Création : 01/03/1996.