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  1. Effectiveness of computer-generated telephone messages in increasing clinic visits.

    Article - En anglais

    Objective 

    To evaluate the effectiveness of computer-generated telephone reminder calls in increasing kept appointment rates in a public health setting.

    Design 

    Randomized controlled trial.

    Setting 

    Public health clinic, Georgia.

    Patients 

    Five hundred seventeen clients with scheduled appointments during a 4-week period at immunization, women, infant, and children ; well-child ; or family-planning programs.

    Intervention 

    A single computer-generated telephone reminder 1 day before each client's scheduled appointment.

    Main outcome Measure 

    Rates of kept appointments.

    Results 

    Of the 277 clients assigned to receive the intervention, 144 (52%) kept their appointments, compared with only 78 (32.5%) of 240 who were not assigned to receive a message (P<. 05).

    Improvement in kept appointment rates associated with receiving the message was highest for the immunization-program (183% increase, P<. 05), with increases of 64%, 53%, and 44% for the well-child ; women, infant, and children ; and family-planning programs, respectively.

    Conclusions 

    These results suggest a simple and effective method to increase kept appointment rates in a variety of public health programs.

    Mots-clés Pascal : Complaisance, Téléphone, Assistance ordinateur, Rappel, Géorgie, Enfant, Planification, Nourrisson, Rendez-vous, Consultation, Etats Unis, Amérique du Nord, Amérique, Homme

    Mots-clés Pascal anglais : Compliance, Telephone, Computer aid, Recall, Georgia, Child, Planning, Infant, Consultation, United States, North America, America, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 95-0454603

    Code Inist : 002B30A03A. Création : 01/03/1996.