Effectiveness of computer-generated telephone messages in increasing clinic visits.
To evaluate the effectiveness of computer-generated telephone reminder calls in increasing kept appointment rates in a public health setting.
Randomized controlled trial.
Public health clinic, Georgia.
Five hundred seventeen clients with scheduled appointments during a 4-week period at immunization, women, infant, and children ; well-child ; or family-planning programs.
A single computer-generated telephone reminder 1 day before each client's scheduled appointment.
Main outcome Measure
Rates of kept appointments.
Of the 277 clients assigned to receive the intervention, 144 (52%) kept their appointments, compared with only 78 (32.5%) of 240 who were not assigned to receive a message (P<. 05).
Improvement in kept appointment rates associated with receiving the message was highest for the immunization-program (183% increase, P<. 05), with increases of 64%, 53%, and 44% for the well-child ; women, infant, and children ; and family-planning programs, respectively.
These results suggest a simple and effective method to increase kept appointment rates in a variety of public health programs.
Mots-clés Pascal : Complaisance, Téléphone, Assistance ordinateur, Rappel, Géorgie, Enfant, Planification, Nourrisson, Rendez-vous, Consultation, Etats Unis, Amérique du Nord, Amérique, Homme
Mots-clés Pascal anglais : Compliance, Telephone, Computer aid, Recall, Georgia, Child, Planning, Infant, Consultation, United States, North America, America, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 95-0454603
Code Inist : 002B30A03A. Création : 01/03/1996.