Measures of effectiveness : a methodology of integrating planning, measurement, and continuous improvement.
In this article we discuss a management construct, called Measures of Effectiveness (MOEs), used by executive leadership at the National Naval Medical Center in its performance of its oversight functions.
Three case studies are presented illustrating the usefulness of MOEs for planning, for performance measurement, and for making determinations regarding initiation of formal quality improvement efforts.
Mots-clés Pascal : Méthodologie, Evaluation, Programme sanitaire, Etats Unis, Marine, Assurance qualité, Organisation, Système santé, Amérique du Nord, Amérique
Mots-clés Pascal anglais : Methodology, Evaluation, Sanitary program, United States, Marine, Quality assurance, Organization, Health system, North America, America
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 95-0402258
Code Inist : 002B30A01B. Création : 01/03/1996.